Move Your Balance Back to Your Wallet
When you are ready to withdraw, go to the cashier and select the withdrawal tab. We route payouts back to the same wallet you used to deposit where possible — so if you topped up via GoPay, point the withdrawal there too. Enter the amount you want to move, confirm your account details match what is on file, and submit the request.
Our team reviews outgoing transactions before they clear, which is the step that protects your account from unauthorised requests. We aim to process requests promptly, though timing can vary depending on verification and local network conditions.
- Open the withdrawal tab — Inside the cashier, switch to the withdrawal tab and choose your payout wallet — DANA, OVO or GoPay.
- Enter the withdrawal amount — Type the amount you want to receive. The figure must sit within your available balance shown in your account.
- Verify your account details — Confirm that the wallet number on file matches the one you are withdrawing to — mismatches delay processing.
- Submit and wait for review — Submit the request. Our team checks it against your account record before releasing the transfer to your wallet.