Reference

What You Agree To When You Use nay4d

These terms set out the rules that apply when you open an account, make a deposit, or access any part of the nay4d platform — including via DANA, OVO, or GoPay.

Applies to all account activityCovers DANA, OVO, GoPay depositsGoverns withdrawals and account accessSubject to local law and eligible regionsUpdated when material changes occur
nay4d What You Agree To When You Use nay4d
HOW WE HANDLE THIS

Our Approach to Account Policy and Security

These terms are not just legal text — they reflect how we actually operate your account. From the moment you verify your wallet to the moment a withdrawal clears, every step follows the rules set out here. We keep our policies specific so you know exactly what applies to your activity.

Account Data Handling

We store only the data required to operate your account and process transactions. Your DANA, OVO, or GoPay details are used solely for the transactions you initiate — never shared for unrelated purposes.

Wallet Verification

Withdrawals are processed to the same wallet used for your most recent deposit. If you deposit via GoPay, your withdrawal routes back to that GoPay account — this prevents misrouting and protects your funds.

Account Security and Access

Your account is protected by an OTP-based login flow. If you change your registered phone number or email, a verification step is required before access continues — this keeps your account under your control.

Requesting Changes or Corrections

To correct account details or request a data review, use the in-account help form and include your registered email. We act on verified requests within the timeframe stated in our privacy notice.

POLICY CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team is the right starting point. You can contact us through live chat inside the platform, by email, or via the in-account help form. Responses cover account-specific questions — including how a particular rule applies to a DANA, OVO, or GoPay transaction you have made.

Live Chat Open the chat icon inside your account dashboard. Our team handles terms queries, wallet questions, and account access issues directly from that window.
Email Support Send a written query to our support address listed in your account settings. Include your registered email and the specific term or transaction you are asking about.
In-Account Help Form Submit a formal request through the help form in your account profile. This creates a reference number you can track and is the right path for dispute or correction requests.

Questions About These Terms, Answered

These are the questions we actually get from account holders about how these terms work. If yours is not here, reach us through live chat or the in-account help form.

They apply from the moment you complete account registration. Every deposit, session, and withdrawal after that point is covered by the version of the terms active at that time.

We notify you via your registered account before changes take effect. If you continue using the platform after that date, you are accepting the updated version. You can also close your account if you do not agree.

Yes. Any transaction you make through DANA, OVO, or GoPay is governed by these terms once the funds reach your nay4d wallet — the e-wallet provider's own rules apply on their side of the transfer.

Yes. Submit a request through the in-account help form with your registered email. We keep version records and can provide the terms text that was active on your registration date.

Any provision that conflicts with a mandatory rule under Indonesian law is read down to the minimum extent required. The rest of the terms remain in full effect. Local law always takes precedence where applicable.

Use the in-account help form to submit a written dispute. Include your account reference and the specific term you are questioning. This creates a tracked case our team can respond to directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.